Volkswagen is signaling a change in its design philosophy, moving away from overly complex and aesthetically driven features towards more user-friendly and functional elements. The company's CEO, Thomas Schäfer, has openly expressed dissatisfaction with flush-mounted door handles, deeming them cumbersome for everyday use. This sentiment reflects a broader acknowledgment within the German automaker that certain innovations, while visually appealing, have compromised practicality, leading to a less intuitive user experience.
For some time, Volkswagen has drawn criticism for its embrace of digital interfaces, such as large touchscreens controlling most vehicle functions and touch-sensitive sliders for climate and audio, which initially lacked backlighting. These design choices, intended to create a minimalist and futuristic cabin, often resulted in frustration for drivers attempting to perform simple tasks. The shift back to more traditional controls, including physical buttons, is a direct response to this feedback, aiming to restore ease of use and common sense to vehicle operation.
The issue of door handles exemplifies this philosophical pivot. While flush door handles contribute to a vehicle's sleek profile and can offer marginal aerodynamic benefits, they often prove inconvenient, especially in adverse weather conditions or emergencies. Schäfer's critique, voiced during an interview, highlighted the operational shortcomings of these designs. This is particularly notable given that Volkswagen's own ID. Every1 concept, unveiled recently, still incorporates pop-out handles, suggesting a lag between design conception and the company's evolving strategic direction. However, with the ID. Every1 not slated for production until 2027, there's ample opportunity for design adjustments to align with the new focus on practicality.
Furthermore, practical concerns have underscored the need for this re-evaluation. Models like the ID.4 and ID.7, equipped with electronic flush handles, have experienced functional problems. A significant recall of nearly 100,000 ID.4 vehicles last year was directly linked to issues with their door mechanisms, specifically moisture ingress affecting the door controller's circuit board, which posed a safety risk by potentially allowing doors to open while driving. Such incidents reinforce the argument that simplicity and reliability should take precedence over stylistic flourishes.
The automotive industry has seen a trend towards flush handles, particularly in electric vehicles, driven by the desire to enhance aerodynamic efficiency and extend range. However, Schäfer emphasized that customer preferences are now weighing more heavily in Volkswagen's decision-making process. Surveys, such as the J.D. Power 2023 U.S. Initial Quality Study, consistently show that "hidden" door handles are a frequent point of contention for consumers. There are even discussions in major automotive markets, like China, about potentially banning fully concealed handles, mandating at least a semi-retractable design with mechanical overrides for safety.
Ultimately, while futuristic designs and marginal efficiency gains hold appeal, Volkswagen recognizes the enduring value of straightforward, reliable functionality. The commitment to reintroducing conventional door handles and physical buttons signals a consumer-centric approach, prioritizing a hassle-free and intuitive driving experience. This strategic redirection acknowledges that, despite advancements, some classic design elements remain superior in terms of user interaction and dependability, even if it means slightly altering a vehicle's aesthetic or aerodynamic profile.